Frequently asked questions

Chemistry

What is a Sanitizer?


A sanitizer is used to kill bacteria and inhibit the growth of algae and other organic contaminants. Contaminants can enter your pool by wind, rain, dust and above all else ; swimmers. The most popular sanitizer is Chlorine.




What is the difference between Free Chlorine, Total Chlorine and Combined Chlorine?


Free Chlorine is Chlorine that is available to be used in your pool or spa and not attached to a contaminant. Combined Chlorine is Chlorine that is present in the water however it is combined with a contaminant rendering it useless. Total Chlorine is the sum of Free and Combined Chlorine.




What is the difference between Bromine and Chlorine?





What is the Difference between a "Salt Pool" and a "Chlorine Pool"


A "Salt Pool" is a pool that is chlorinated using a Salt Chlorine Generator. Chlorine is generated through a process of electrolysis when water with an appropriate level of salinity passes through the salt chlorinator to produce an even baseline of chlorine for your pool. A "Chlorine Pool" is a pool that is chlorinated through the addition of stabilized chlorine tablets through your pool skimmer or chlorinator.




What is Total Alkalinity and why do I need to balance it in my water?


Total Alkalinity is the measure of how many alkaline substances are in your water. in pool water we aim to have a Total Alkalinity of 80-120ppm (parts per million). We correct Total Alkalinity for three reasons; 1)Pool Water Clarity - A pool Low in TA (Total Alkalinity) can cause pool water to be hazy or cloudy. 2)Skin and Eye Sensitivity - A pool low in TA can cause skin and eye sensitivity to bathers. 3)Elasticity of pool liner - Having Proper TA in your pool allows your pool vinyl liner to have elasticity. Without elasticity , your liner can wrinkle and become brittle.




What is pH and why do I need to balance it in my water?





What Effect Does Copper and Iron have on my pool water?


Copper and Iron can be found in most pool water, in small amounts. There are usually more of these substances found in water from a well. Although typically copper and iron do not cause issue in pool or spa water they can present their own challenges. A concentration that is too high or Copper or Iron can cause extremely cloudy water. To rectify this you may need to use a metal sequestrant product. Another common issue that these minerals can cause is staining. Prolonged periods of untreaded Copper and Iron in pool water can cause staining of fixtures such as Steps, ladders, fittings etc. This can easily be prevented by the regular use of a Staining and Scaling product.




What are Phosphates, and do I need to worry about them?


Phosphates are compounds of the non metallic phosphorous and are a primary food source for aquatic plants including all types of algae. Phosphates are broken down into their simplest form , Orthophosphates in one of three ways: 1) Oxidation 2) Hydrolysis (decomposition by water) 3) Enzymatic Digestion Phosphates come from fertilizers, decaying vegetaion, municipal water and cosmetic items on bathers( lotions, sunscreens, deodorants etc) Phosphates are non toxic and are not harmful.Removing them as a way to remedy and prevent proliferation of algae is innefective. Your best bet is to maintain proper chlorine levels, regularly use an algaecide to prevent blooming of algae and shock your pool on a weekly basis.




What is Algae, and where does it come from?


Algae Spores continually enter the pool water by wind, rain , swimsuits and cleaning tools such as brushes and nets. A lack of good of circulation, filtration and sanitation is usually a contributing cause of pool algae. Algae is a living aquatic creature that multiplies rapidly on warm sunny days.




How do I get rid of algae in my pool?





How do I get rid of mold in my hot tub?


Mold in your hot tub forms when there is a lack of sanitizer for an extended period of time. White Mold in a hot tub typically looks like shredded wet tissue paper. To rid your hot tub of mold you must; 1) Add one entire jug of household bleach to hot tub and circulate for 24hrs to kill any mold in the lines of the hot tub. 2) Drain Hot tub and wipe down inside thoroughly. Do not forget to wipe down jets and pillows. 3) Replace Hot tub Filter with a new filter - the old filter must be disposed of as it is impossible to remove the mold spored from the fabric pleats.




How do I get rid of cloudy pool water?


Cloudy water can be caused my a number of things such as; a) Combined chlorine in the water Solution: Treat with shock treatment. b) pH is too high Solution: Add pH down to reach levels between 7.2 -7.6 c) Total Alkalinity is too low Solution: Add Aka-Rise to reach recommended range of 80-150ppm d) Calcium Hardness is too High e) Extremely small particles in pool water caused by storm or pool flooding Solution: Add Filter aid such as Quick Clear or Crystal Cube. In extreme cases 'Floc' may be necessary. f) Poor circulation in certain areas Solution: Check the skimmer valve setting drawing water from the surface and bottom drain. Adjust setting of return nozzle downward. g) Excessive dissolved solids in water Solution: solids build up in water used year after year. Backwash at the rate of 1% per day.




How do I get rid of cloudy spa water?


Cloudy spa water can be caused by a variety of things; a) Organic Contaminants build-up Solution: Shock Treatment with Spa shock b)Suspended Particles Soluton : Add Spa Clear , use Zorbie or Scumbug c) High pH Solution: Add pH reducer until pH level reaches range of 7.2- 7.6 d) Pool Filtration Solution: Filter is dirty - Clean filter with Cratridge cleaner g) High Dissolved Solids Solution: Empty Spa and Refill.




What is Cyanuric Acid and should I be Concerned?


Cyanuric acid, Also known as Stabilizer, is used to reduce the rate at which Free Chlorine is lost to ultraviolet rays. Cyanuric acid is typically in the formula of pool and spa Chlorine tablets, and will build up over time as you continue to use tablets. Cyanuric acid is not harmful, however when readings reach a certain level they can effect other water chemistry such as Chlorine, pH and Alkalinity. Cyanuric acid can only be removed by draining and refilling pool or spa water. Cyanuric Acid can not be removed by a chemical.




Are all Fragrances and Bath Salts safe to use in the hot tub?


Not all Fragrances and Bath Salts are meant to be used in a hot tub. Check the label of any products you are unsure of. A product that is safe to use in your hot tub without causing water balancing issues will say ' Spa Safe & Oil Free '




How do I get rid of foam in my hot tub water?


Foam in the hot tub is typically caused by one of two things; 1) Oils brought in by bathers ie Body oils, lotions, hair gels, shampoos, etc 2) Detergent from bathing suits. The oil causing the foam in your hot tub will eventually be filtered out of your hot tub water however to temporarily eliminate the foam in your tub you can use a product called " Defoamer".




What is Black Algae? and how do I get rid of it?


Black algae is a type of algae that is very difficult to treat and irradicate. Black Algae can appear as a blackish discoloration or a tar-like substance. To remove black algae try the following steps; 1) Brush Effected area 2) Reduce pH levels to 7.2 3) Add a "Quat Algaecide" to soften the outer layer of the algae ( Poolboss 10% or Algi - Out 5%) 4) Add a "Poly Algaecide" ( Formula 500 or Formula 600) 5) Shock the pool with Instaboost or Pool Shock.




What is Pink Algae? and how do I get rid of it?


Pink algae or slime is actually not algae at all, it is actually a bacteria. The best type of algaecide to use to irradicate pink algae is a polymer algaecide or a silver algaecide. Copper algaecides and "quat" algaecides are not effective againts bacterial problems.




What is a "Quat" Algaecide?


"Quat" or "Poly Quat" Algaecides are Ammonium compounds which treat and prevent growth of algae without the use of copper.




What is AquaFinesse?


Aquafinesse is a natural, environmentally friendly water treatment system. It is not a sanitizer however it does play an important role in the control of bacteria. Aquafinesse breaks down and loosens biofilms from surfaces in the hot tub so that they can be more easily destroyed by a minimal amount of sanitizer. When new bacteria is introduced into the tub by bathers, bacteria can no longer stick to surfaces and multiply to become biofilm.




What is Biofilm?


Biofilm is a slimy substance that is created by bacteria for use as a safe shelter, feeding and breeding ground. Bacteria enter the water through various sources including bathers. Needing somewhere safe, bacteria create themselves a slime ( biofilm) that allows them to stick to any damp surface area. In your spa this could be the acrylic, jets, filter and filter housing. Biofilm is designed to protect the bacteria within. This makes it incredibly difficult for sanitizers alone to penetrate the biofilm.




What is an Ozonator?


Ozone (o3) is a form of oxygen (o2) and is a powerful oxidizing agent that can control microrganisms, destroy organic contamination, by-product build ups, dead algae and organic debris. Ozone however is not a true sanitizer as it does not last long in the water. You must still use a 'backup' sanitizer of chlorine or bromine. 'Ozonators' or 'Ozone Generators' produce ozone , and in turn reduce the amount of sanitizer you may need to use otherwise.




What is a UV Sterilizer, in reference to pool sanitaton?


UV light can be used as an alternative sanitizing method to very effectively destroy mircoorganisms in swimming pool water. Up to 99.9% of microorganisms can be destroyed as the pool water passes through the unit. This dramatic reduction in microbial population helps to maintain better water conditions. A UV light will reduce the amount of sanitizer required to maintain your pool however a sanitizer (Chlorine or Bromine) is still required.




Can well water cause staining in my pool?


It is very common for well water to contain dissolved minerals, and when these contain copper, iron or manganese staining or discoloration may occur. Well water however, is not the only reason staining can occur and metals in water can be treated so filling a pool or hot tub with water from a well shouldn't be a concern.





Pool Installations

How Does Live For Today's Installation list work?


Live For Today Pools and Spas has a numbered installation list for Above Ground Pool Installations, Inground Pool Installations, and repairs. This list is made in the order that deposits were received. We do not offer specific dates for installations,as it is impossible to control factors such as the weather. We do, however, encourage customers to call or email at anytime to see how our teams our making out with the installations and to get a rough estimate for installation timeline.




Does my pool installation include filling the pool with water?


No, quotes for pool installation typically do not include filling the pool with water. We can, however, arrange for water delivery on the day of the pool installation. This is at the expense of the homeowner.




Does my pool installation include electrical hook-up of equipment?


No, Unfortunately we do not have an electrician on staff. Electrical hookup of circulation pumps, heat pumps or lights must be done by a liscenced electrician.




Will the soil be removed from my property after the pool dig for my installation is complete?


Soil removed during the pool dig will remain onsite. We can arrange for removal of soil at the homeowners request. This is done at the expense of the homeowner.




Will someone go over with me the best spot to place the pool?


Yes! If there is any concern on where the pool will be placed Live for Today will be more than happy to arrange a site visit to discuss where the best spot for your pool might be. The installation team will also inquire with the homeowner before starting the installation where the pool is to be placed.




Do I need a pool permit?


Depending on your community, a pool permit may be required. You can contact your closest town hall to inquire if a permit is required in your area. Acquiring a pool permit is the responsibility of the homeowner.




Is there any laws about where I can install a swimming pool?


Yes , in many communties there are by-laws regarding the installation of swimming pools. Check with your community's by-laws to find out more about what regulations there are in our area. Most by-laws are easily accesible online, or you can contact your closest town hall.




Is my pool deposit refundable?


The $1000 Deposit that was made to hold your spot on the installation list is refundable should you choose not to go ahead with your installation. The amount will be refunded in full if the deposit was made by cash or cheque. The amount will be refunded minus 2% processing fee if the deposit was made by credit card.




When does Live for Today start Pool Installations in the spring?


Each year we hope to begin pool installations as soon as possible. When the temperatures are consistently above 10 degrees and the frost is out of the ground is usually when we aim to begin. Some seasons we are able to start in May and other seasons it is not until later in June that the temperatures are conducive to pool installations.




How long does it take to install an above ground pool?


Typically it takes 2-3 Days to Install an above ground pool. Keep in mind this is 2-3 days if the weather is conducive to pool installation. Delays may occur if there is excessive rain, temperatures below 10 degrees, or frost.




How Long does it take to install an Inground pool?


Typically it will take 10-14 Days to install an Inground Pool. Keep in mind that this is 10-14 days that are conducive to pool installation. Delays may occur if there is excessive rain , low temperatures or frost. Additional lanscaping in conjuction with the pool( ie brickwork, contruction etc) may lengthen the installation period.





How To

How To Change Filter Sand





How To Change Filter Settings on the Sand Filter





How to Manually Vacuum Pool





How to get an Air Lock out of your Hot Tub





How to clean your spa filter





How to read a Test Strip





How to Clean a Dolphin Automatic Pool Cleaner Filter Bag





How to prime a pool pump





How to Drain and Clean your Hot Tub





How to Backwash your Sandfilter





How to use Aquafinesse Spa Clean Tablet





How to use Aquafinesse Filter Cleaner Tablets





How to Add Aquafinesse to your Spa





How to soak your Salt Cell






Hot Tub

What Brand of Hot tubs do you sell?


The brand of Hot tubs we sell is Hydropool. You can see what they have to offer at the link below: www.Hydropoolhottubs.com




How much will it cost me for the electricity for the Hot Tub?


Hydropool Hot Tubs are very energy efiicient. You will likely spend approximately $50/month on electricity on PEI for the use of the hot tub.* *Based on average use of 3-4 times per week.




What is required for chemical maintenance for a hot tub?


Weekly Maintenance is required for the hot tub to ensure clear water. Each week you will add your recommended dose of Aquafinesse. You will also maintain a sanitizer level of at least 1ppm by ensuring your chlorine or bromine tablets have not dissolved. You may need to check your sanitizer levels 1-2 times per week. On a monthly basis it is recommended that you test your water to ensure pH, Alkilinity and Calcium Hardness are in Range. You may use test strips at home more frequently to test these factors quickly and easily.




When do I clean the hot tub filters?


It is recommended that the filter(s) in your hot tub are to be removed every 1-2 weeks to be rinsed of debris and buildup. It is recommended that periodically you should soak your filters for a deeper clean. You can use Cartridge Cleaner or AquaFinesse Hot Tub Filter Tablets.




Where are Hydropool Hot tubs Made?


Hydropool Hot Tubs are proudly made in Canada.




Where can I install my Hot tub?


A hot tub can be installed on a Deck, Concrete Slab, or simply on a pad of patio stones. If the Hot Tub is installed ontop of a deck you must ensure that the deck is built to withstand the weight of a Hot tub.




Can my Hot tub be installed into a deck?


A Hot Tub can be sunk into a deck however there must be adequate access to the hot tub for maintenance and warranty purposes.




What is the highest temperature the hot tub will go?


The highest temperature a Hot Tub will be able to be set a is 104 degrees.




Can my hot tub be used in the winter?


Yes! Hydropool Hot Tubs are made in Canada for Canadian Winters. We suggest that when considering the purchase of a Hot tub to place the tub in an area that will be easily accessible throughout ALL seasons to accomodate fall / winter use of the hot tub.




What is the Warranty on Hydropool Hot tubs?


10 Year warranty on Shell- This refers to the fiberglass structure of your hot tub or swimspa and specifically guarantees the fiberglass againts cracking or failure due to workmanship or materials for a period of 10 years from the original purchase date. 5 Year warranty on Acrylic Finish - This refers to the interior acrlyic surface and specifically relates to protection against blistering, delamination or cracking for a period of 5 years from the original retail purchase date. This guarantee does not apply to interior surface damage caused by irregular impact, freezing, poor chemical maintenance or the use of non approved equipment or accessories. 3 Year warranty - This refers to the plumbing, jets, valves and fittings, support package (pump,motor,and spa pack). These components are guaranteed for a period of 3 years from the original purchase date to be free from defects caused by poor workmanship or materials. The guarantee is exempt from failure or deterioration of the product as a result of improper hookup, freezing, improper care, improper water chemistry or any other factor that in the opionon of Hydropool or our retailers caused or contributed to the failure.




How often should I drain my Hot tub?


It is recommended that when using the Aquafinesse Water Care System that the Hot Tub is Drained two times per year. It is good practice to drain your spa once in the spring and once in the fall so that you will not need to drain the tub in the winter months.




If I dont want to use my Hot tub during the summer, can I just empty it?


Many people choose not to use their hot tub during the summer months as the temperature outdoors rises. Although there is no concern of components in the hot tub freezing during these warmer months, it is recommended that the hot tub be drained and that the lines be blown out with a utility wet/dry vac so that mold/bacteria does not build up in the stagnant wanter remaining in the hot tub.




If I dont want to use my Hot Tub in the Winter, What do I do?


If for any reason you do not wish to use your hot tub all year round, you must Winterize your hot tub to prevent any of the components from freezing. Live for Today offers the service of winterizing your hot tub for the price of $150 (+HST) You can also contact us at any time and we can provide you with the instructions on how to winterize your spa.




What will happen to my Hot Tub if the power goes out?


Hydropool Hot tubs are made in Canada, for Canadian Weather. If the there is a power outage, your tub will keep temperature above freezing for many days, given that you do not open the cover to retain the heat. If you are concerned about your hot tub freezing, place a low wattage space heater under the cabinet in the equipment area. This will delay the risk of freezing.




How long does a Hot tub filter last?


If you have one Hot tub filter that is being used continuously, it will last you roughly 6 months before it is to be replaced. If you have two filters that you rotate back and forth and are well maintained, a set of filters may last you a year and a half to two years.




How do I clean my Hot Tub Filters?


Every week or bi-weekly depending on the use of the hot tub, it is recommended to rinse out your spa filters. You can spray out the filters using a garden hose, or bring them inside and spray them in your kitchen sink with the sprayer setting. You can also put your cartridge filters in the dishwasher on their own, on the top rack on the RINSE CYCLE ONLY. Every couple of months it is a good idea to soak your spa filters in a cartridge cleaner. Simply dilute the solution in water as per the instructions on the product and let them soak for 24hrs in a tote or container. Once clean, you can leave the filters to dry in a warm dry area before replacing in the hot tub.




My Hot Tub says "Lo Flo" or "No Flo" what does this mean?


Lo - Flo or No Flo Typically indicates that something is blocking the flow of water in your hot tub. This can cause the hot tub not to heat or the jets not to come on as the water does cannot move through the plumbing. Some causes of 'Lo Flo' can be; 1) Dirty Spa Filter - to resolve this, remove and clean your spa filters immediately 2) Low Water Level - To resolve this- add water to spa Some causes of ' No Flo' can be; 1) Circulation pump/Pump not functioning 2) Spa Pack not Functioning Properly 3) Obstruction in the pump If you are unable to resolve this issue on your own please contact Live for Today!




My Hot Tub temperature is over 104 degrees, what is wrong?


During the summer months it is not uncommon for the rising temperature outdoors to cause the temperature in your hot tub to rise above the set temperature. Unfortunately, Hot tubs do not have a cooling feature, so even if you have it set at a lower temperature - if the ambient temperature outdoors is warm, your tub will be unable to cool itself down to the desired temperature. So what can you do? 1) Ensure that the vents on the side of the hot tub are open and allowing adequate circulation through the hot tub. 2) Try to shelter your hot tub from direct sunlight on the cover




How Long Does it take for a hot tub cover to be made?


If a Hot Tub Cover is ordered from Hydropool, the lead time for cover production is typically 3-4 weeks. Production time may vary in peak seasons.




Can I fill my hot tub with water from my home if I have a Water Softener?


It is recommended that you do not fill your hot tub with soft water. Due to the lack of hardness, when you turn on the jets in the hot tub it will create an extremely foamy water condition that will be difficult to treat. It is recommended that if you do have a water softner in place in your home that you bi-pass the unit to fill your tub.




What is a 'Spa-Pack'?


A Spa Pack is the most important working part of your hot tub. This unit controls and coordinates all functions of the hot tub including the pumps, heating element, lights and direct functions of your spa.




What is a Circulation Pump?


A circulation pump is present in your spa for the sole purpose of circulation and filtration of the water. Some spas have smaller pumps in addition to your main pumps that are solely for circulation of water. Having a separate pump for circulation only can reduce the cost of running your hot tub. Many spas simply use the main pump in the hot tub on low speed as the main component for circulation.




How long does it take for my hot tub to filter the water?


Most hot tubs on the market will filter your water over a period of several hours depending on how you have your hot tub set. On your Spa, you can choose how frequently and how long the the water will filter. This should be adjusted based on the usage of the hot tub. A tub with one or two users periodically during the week may need to filter less often or for a shorter period of time than a tub that is being used daily by multiple users. Uniquely, Hydropool offers a hot tub that has 'Self Clean' Technology , although this does not mean that you do not have to ever clean your hot tub , it does help. The 'Self Clean' Technology filters all the water in the hot tub every 15 minutes.




I have an appointment to winterize my hot tub, should I drain the tub before the appointment?


If the temperatures are below freezing it is not recommended to leave a hot tub drained for any period of time. Any remaining water left in the pipes can freeze and cause costly damage not only to the pipes but to the pumps, spa pack and any other components. It is recommended to keep the hot tub running and our team will drain and winterize your tub at the scheduled appointment.




My Hot tub is tripping the breaker, what should I do?


A hot tub tripping the breaker can be caused by many things including; 1) Faulty Heating Element 2) Faulty Spa Pack 3) Faulty Pump/Pumps 4) Moist/Dampness in the Breaker Box for Spa 5) Power Surge If the hot tub trips the breaker immediately after turning it on most likely one or more components of the spa need to be repaired or replaced. Contast us at your earliest convenience!





Pool

What time of year should I open my pool?


We recommend to open your pool as early as possible in the season to prevent the water from turning green as a result of the water sitting stangnant in your pool. It will be less costly to get your pool running and add minimal chemical until the temperatures start to rise then it will be to have to perform a green treatment to remedy the water.




What time of year should I close my pool?


We recommend to leave the closing of the pool as late as possible in the season. It is best to close the pool when the temperature is too low to accomodate the growth of algae. The longer you can leave the pool running, the less likely your pool will be to turn green. The addition of minimal chemical in the fall will be less costly than having to perform a green treatment to get rid of the algae in the spring.




What is required for weekly maintenance for my pool?


For any pool, it is recommended that you have a weekly maintenance schedule to keep your pool water clear. We recommend setting a specific day of the week that you always do your maintenance routine. We recommend the weekly addition of: -Sanitizer ( chlorine or chlorine produced by a salt chlorinator) -Formula 500 (Algaecide) -MetaSol (Stain and Scale) -Shock The amount you will add of each of these products will depend on the volume of water you have in your pool. Ask Live for Today for the appropriate amounts to add on a weekly basis or consult the label of the container. Keep in mind that brushing the pool walls and manual vaccuming of the pool is also part of a weekly maintenance schedule. Doing this will help maintain a desireable water quality.




Is weekly maintenance for a pool with a Salt Chlorinator different?


Weekly maintenance for a pool with a salt water chlorinator is almost identical to maintenance for a chlorine pool. The only difference is how the sanitizer is added to the pool. With a chlorine pool you would manually add chlorine tablets to your pool skimmer or have the pucks introduced by an automatic chlorine feeder. With a Salt Chlorinator, the salt in the water is converted into chlorine through the process of electrolysis. This provides you with a constant feed of chlorine. You must still add Formula 500 (algaecide) , Metasol ( stain and scale) as well as shock on a weekly basis.




My pool lights aren't working, what should I do?


If you pool light is not working in your pool check the following; 1) Is there adequate electrical connection? If the answer is no- restore electrical connection or contact your electrician. 2) Is the bulb burnt out? Bulbs for above ground and inground pool lights are replaceable. Bulbs can burn out over time just like the light bulbs in your home. Pool Light bulbs can also burn out prematurely if there is water permeating the light bulb, or the light housing.




What is the warranty on pool lights?


The warranty on Above ground (Aqualuminator) and Inground Pool Light bulbs (Aqualamp) is one year from date of purchase.




My pool is leaking, what do I do?


Having a leak in your pool is a concerning issue but an issue that can be easily remedied. 1) Check to see if there are any obvious tears or cuts in the pool liner. If yes - you can patch the hole or tear with a vinyl patch kit. 2) Check to see if there are any obvious leaks in the plumbing- If yes - you may try to repair plumbing, or contact Live for Today 3) If there are no obvious leaks in the plumbing or liner - you can request a leak detection service. This is able to pin point small leaks in liners and plumbing.




There is sand in my pool, where did it come from and what do I do?


Sand in your pool can be two things; 1) Dirt in your pool can often be mistaken for Filter sand. This can be brought into the pool by bathers, pets, or from sources outside of the pool. Consider if there is construction around your home or farmland nearby that the sand/dirt may be comming from. Vaccuum the debris onto waste by manual vaccuum. Your automatic pool cleaner may not be able to pick up the sand/dirt if it is too fine. 2) Filter sand in your pool is from your sand filter. The granules of sand in your filter wear down over time and can become fine enough to make their way back into the pool. Filter sand can also make its way back into the pool if one of the components inside the sand filter is cracked or broken. If the sand in the filter simply needs to be replaced - ask us for instruction on how! If the sand filter sand does not need to be replaced, you will need to investigate what portion of the sand filter is damaged.




How often should I change the sand in my sand filter?





My above ground pool got damaged during the winter, what do I do?


If your pool received damage during the winter months there are a few things that are wise to do; 1) Contact your insurance company; Many insurance companies cover damage to pools however many companies do not. Check with your provider to determine what is covered and what is not. 2) Take as many pictures as possible; If you are making an insurance claim, many providers will ask for pictures depicting the damage to your pool. The more pictures that you have available, the better. This also makes it easier for Live for Today to determine the best way to repair your pool. 3) Contact us; Whether or not it is a small repair or a complete pool replacement if you are looking for us to do the repair it is best to get on the schedule as soon as possible so that we can get you up and swimming as soon as possible in the spring.




What is the warranty on an Above Ground Pool?


Above Ground Pools are typically warrantied against manufacture defect or product failure. This does not include damage cause by ice, snow, harsh winter elements or product negligance.




What is the Warranty on a Radiant Pool?


Radiant pools warrants its manufactured swimming pool components only against manufacturing defects. These components include wall panels, panel connectors, top and bottom channels, all aluminum bracing components , splines, adapter kits and aluminum nuts and bolts only. Winter Damage Provision for Metric Series Only; The manufacturer will replace or repair any of its manufactured swimming pool components, as set forth above, damaged due to the ill effects of ice or snow directly on the pool only. Any damage resulting from Ice Drop is excluded from this warranty. Ice drop occurs when water is lost during the winter , causing the water level to fall below the ice cap, which causes the ice cap to drop into the pool as it thaws, thereby damaging the pool wall and / or compression seams.




Should I cover my above ground pool for the winter?


It can be difficult to decide whether or not you should cover your pool for the winter. For above ground pools there are three options; 1) Leave pool uncovered. - If you do not have lots of dirt, debris or leaves that enter your pool during the fall/winter it is perfectly acceptable to leave your pool uncovered. 2) Cover with a Leaf Net - If you have many trees around your property you may consider a leaf net. You would place the leaf net in the fall before the leaves start to fall, and remove the leaf net ( along with the leaves it has caught) when the leaves are done falling. 3) Tarp-Style Vinyl Cover - Although this option may help keep dirt, debris and leaves out of your pool, these style of covers also pose a risk. In the event that there is significant snow that has accumulated on your winter cover, the cover can act as a weight and pull in the sides of the pool wall, causing damage. There is also the risk that the cover may not stay in place during the winter months throughout the harsh weather.




Can I use my automatic pool cover as a winter cover?


Automatic pool covers can be a great investment to provide a simple cover solution during the summer months while giving you a peace of mind knowing that should animals or children walk on the cover, there is no risk of falling in. However, automatic pool covers should not be used as winter covers. The weight of the snow on the material of the cover can stretch the cover as well as bend/damage the cover tracks. It is recommended that even with an automatic pool cover, that an additional winter cover is placed on the pool.




My Salt Chlorinator is indicating 'Low salt', What do I do?


Salt Chlorinators operate by converting the salt in the water into chlorine. In order for the generator to efficiently convert salt into chlorine there must be an adequate concetration of salt in the water. If your generator is indicating "Low Salt" Add one 20kg bag of salt to your pool every 24hrs until the desired salt concetration is acheived. If you are adding salt and not seeing an increased reading on your system, there may be an issue with the generator itself. Bring in a water sample to confirm the actual PPM of salt in your water. Once you can confirm how much salt is in your water you can troubleshoot the issue on what is causing your generator to inacurately read the salt concentration. 1) Your water may be too cold - if your water temperature is 65 degrees or lower your generator will not read or generate chlorine. 2) Your Salt Cell may need to be cleaned - Over time salt chlorinators build up deposits on the plates of the cell. This can cause innacurate readings.




How do I clean my Salt cell?


Soaking your salt cell routinely is a great practice in lengthening the life of your salt cell and increasing the efficacy at which your salt chlorine generator will produce chlorine. It is recommended to soak your salt cell at least once every 6 months. ( or once a season) To do this, Use Sea breeze Salt Cell Cleaner in one of two ways; 1) Plug one end of the salt cell and empty container of salt cell cleaner into the barrel of the cell and allow to soak as per the directions on the product 2) Dilute the salt cell cleaner solution in a bucket of water, being sure to add water to the product and not the product to water. Completely submerse the cell in the solution and let soak as per the directions on the product. Remember to rinse the cell thoroughly with water before re-attaching the salt cell.




Why is my Inground Automatic Pool Cleaner not moving?


Inground pool cleaners are a great tool to keep your pool free of debris. Many pool cleaners are programmed to not only clean the bottom of your pool, but climb the pool walls as well as the pool steps. If your pool cleaner is not moving the following may be the cause; 1) The Cleaner is Full - Empty cleaner cartridge or bag and replace cleaner in the pool. 2) The Cleaning Cycle is Complete - Many cleaners have cleaning cycles and are programmed to stop on their own when the cycle is complete. Remove cleaner from the water, empty of debris and replace in water , ensuring that a new cycle is selected on the control pack. 3) The Cleaner has an obstruction in the "wheels" or "tracks" - Ensure that there is nothing stuck in the moving parts of the cleaner, keeping it from moving. Common Culprits are leaves, twigs, small pools toys or clothing. 4) The Cleaner has no power supply - Ensure that the power pack is plugged into a working outlet and that the power pack turns on to indicate power. If the power pack does not illuminate, a replacement power pack may be required. 5) The Cleaner has an obstruction in the impeller - Many cleaners have impellers that are attached to the motor. The unit will not move if there is an obstruction of the impeller. Clear the impeller of any debris ( IE leave, twigs, hair)




Should I cover my pool heater in the winter?


Many pool heaters are meant to be left outdoors during the winter months. There are covers availalble for them, however a covering for your heater may not be necessary. For example, The Titan Heat pumps are made of Titanium therefore are safe against the winter elements. Before leaving your heater covered or uncovered during the winter months, check with the manufacturers recommendations.




Should I cover my Inground pool for the winter?


It can be difficult to decide whether or not to cover your inground pool for the winter. There are four options for covering your inground pool; 1) Leave pool uncovered -Many pool owners choose not to cover their inground pool during the winter months. If there is no concern of dirt, debris or leaves getting in the pool there is no issue in leaving the pool uncovered. 2) Tarp Style Cover with Water Bags - This style cover is simply a tarp covering that is weighed down around the perimeter of the pool with water bags. Water bags are long tubes that are partially filled with water. Once the water in the bags is frozen they serve as a weight for the edges of the cover. These covers can offer protection from dirt, debris and leaves from entering the pool however there is a risk that the water bags and cover may fall into the pool with the weight of snow that can build up on the cover. These covers ARE NOT safe to walk on. 3) Vinyl or Fabrene Lock-In Covers - This style cover is a tarp or fabrene cover with beading attached to the cover around the perimeter which locks into the coping of your pool. These covers can offer protection from dirt, debris and leaves from entering the pool however there is a risk that the weight of large snowloads can cause the cover to come detached from the coping and fall into the pool. These covers ARE NOT safe to walk on. 4) Mesh Safety Covers - This style of cover is a tightly woven mesh fabric that anchors into the concrete, wood or brick deck surrounding your pool. These covers allow rain and melted snow to go through the cover while at the same time keeping dirt, debris and leaves out. These covers are safe for both people and pets to walk on.




What is a Sand Filter?


Sand filters consist of a large tank made of Fibreglass, metal or concrete , containing a thick bed of special grade sand which has a square-ish shape. During pool operation, water from the pool comes into the sand filter and ditributes the water in the tank to filter out impurities, returning filtered water back to your pool.




After my pool closing, the pool has filled again with rain water. What should I do?


For Above ground pools, after being winterized all the hoses are disconnected. Any water that is high enough to reach your return will drain out of your pool. There is no concern with rain water refilling your pool. The more water that is in your pool, the more strength your pool will have once the water freezes. For Inground pools, after the lines are blown out for the winterizing process they are typically plugged. Therefore if the pool fills up again afterwards there is no issue.




If my pool is not winterized, and the temperatures are getting cooler, can I turn my pump off?


When the temperatures are below freezing and you have not yet winterized your pool, it is recommended to keep your pump running and your water moving. If the water is moving it will not be able to freeze. If you leave the water in your pool without circulating it could potentially freeze in your lines, heater, pump and sand filter, causing costly damage.





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6 Myrtle St, Stratford, PE C1B 2W2, Canada

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